Through Zoe Media Group, LLC, we offer a variety of CURATEUR subscriptions (each, a “Subscription”). Please review these CURATEUR Subscription Terms carefully and make sure you understand them before enrolling because they contain important and relevant information regarding any Subscription you may purchase, including renewal and cancellation terms. Subscriptions are continuous and automatically renew, unless you cancel or we terminate your account.
1. Seasonal Subscriptions.
A “Seasonal” Subscription consists of an initial seasonal product box (each, a “Curation” or “Edit”) and an additional seasonal Curation sent out quarterly thereafter – Spring (shipping in March), Summer (June), Fall (September), and Winter (December). Each Curation contains an assortment of fashion, beauty and lifestyle consumer products selected by Rachel Zoe and her editors. If you sign up for a Star Subscription, you will be immediately billed $99.99 (as a non-refundable minimum purchase) and the next available season’s Curation will be the first Curation you receive. Thereafter, your credit card will be charged $99.99 up to three weeks in advance of the subsequent seasonal Curation shipment date, and every season (so, four times a year) thereafter. Start Subscriptions automatically renew each “Season” (i.e., calendar quarter) and, unless you timely cancel, you will be charged as described above.
2. Annual Subscriptions.
If you choose an Icon Subscription, you will receive the same Curation as you would under a Star Subscription. If you sign up for an Icon Subscription, you will be immediately billed $349.99 (as a non-refundable minimum purchase) for a term of twelve months and four Curations. Icon Subscriptions automatically renew annually and, unless you timely cancel, you will be charged for the next Icon Subscription Term up to two weeks before the next Curation in your new twelve-month period is shipped.
3. Cancellation Policy.
Customers may cancel at any time, subject to the time frames
below. We do not place “holds” on Subscriptions. In order to cancel your
Subscription, you must contact us at here and follow the instructions given. There are no cancellation fees. Cancellations must be effected prior to the billing date of the Subscription renewal, but after receiving the box that was last purchased.
For Star Subscriptions, this means that you must cancel before the billing date for the next Season, but after receiving the Season purchased or successfully renewed. For Icon Subscriptions, you must cancel prior to the billing date for the next twelve- month period, but after receiving the final shipment of the paid Icon Subscription.
4. Return Policy.
All CURATEUR purchases are final sale and nonrefundable. We do not currently accept returns of Curations, and any Box returned by a customer will not be eligible for a refund. In the case that your Curation does not arrive or a product is damaged, we must be notified in writing (email will suffice) within four (4) weeks of receiving your tracking information. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. Please note that orders may take two (2) weeks to fulfill from the time of shipment. All refunds are granted at the sole discretion of Zoe Media Group.
5. Domestic Shipping and Taxes.
CURATEUR offers free shipping. We currently charge sales tax only on shipments to Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington. Once your order is shipped you will receive a shipping confirmation with a tracking number. Boxes are shipped via UPS, DHL, or USPS priority mail depending on your location. Your Curation may be dropped off at your doorstep without signature confirmation; it is your responsibility to ensure the delivery can be dropped off and left unattended without signing for it upon delivery.
6. International Shipping.
International shipping fees are $25.00 per shipment.
Import duties and taxes are not included in the shipping flat rate. These charges are the customer’s responsibility and are calculated at the time of checkout. Some orders may experience customs delays which are beyond our control.
7. Data Transfers.
If you have any questions, please contact us at:
Zoe Media Group, LLC