CURATEUR works incredibly hard to ensure the highest quality products in every single curation. We do extensive Quality Assurance of all products in each curation, both in-house as well as testing by a third-party accredited testing laboratory, for the highest quality testing possible. If you receive a product in your curation that is damaged please contact Member Experience within 30 days of receiving your shipment by contacting us. A Member Experience Advocate will take care of everything for you within 72 business hours.